When will my order ship?
Every Noir product is made to order. Production begins after your order is approved, followed by carrier delivery. Tracking is emailed when your order ships.
How much is U.S. shipping?
Orders below $100 use the shipping rate shown at checkout. U.S. orders of $100 or more automatically receive free standard shipping. No code is needed.
How do I choose a size?
Review the fit notes and available sizes on each product page before ordering. Some pieces have a classic fit while the oversized tees are intentionally roomier.
Can I return or exchange the wrong size or color?
Because Noir products are made to order, returns and exchanges are not available when the wrong size or color was selected or when a customer changes their mind.
What if my item is damaged, misprinted, or incorrect?
Contact us within 30 days of delivery with your order number and clear photos. Eligible claims may receive a replacement or refund.
Can I cancel or edit an order?
Contact us immediately. An order can only be changed or cancelled before it enters production. Cancelling is no longer possible after production begins.
How do I track my order?
A tracking link is emailed when the order ships. Carrier updates can take a short time to appear after the label is created.
How should I care for Noir clothing?
Follow the care instructions on the product page. In general, wash printed clothing cold, turn it inside out, and tumble dry on low to help preserve the garment and design.
How quickly will support respond?
We aim to respond within two business days. Include your order number when contacting us about a purchase.